An AI office assistant for service companies with 5–50 technicians.
AI Station Dispatch reads incoming emails, call notes and calendars, then drafts work orders, suggests the right technician and prepares customer updates. Your dispatcher approves with one click.
Our walk-in cooler isn't holding temperature. We have stock at risk.
Checking 4 technicians by certification, schedule and distance
Dispatched to Priya. Customer update sent: arriving around 11:15.
- Customer
- Northside Market
- Issue
- Walk-in cooler not holding temperature
- Priority
- Today, stock at risk
- Technician
- Priya, refrigeration certified
- Arrival
- 11:15
What it is
AI Station Dispatch is an AI dispatching assistant for field-service companies such as HVAC, commercial refrigeration, marine service and equipment repair. It turns requests into draft work orders, matches jobs to technicians by skill and location, and drafts customer updates. A person approves every job before anything is sent.
What it does
One workflow, handled end to end, with your team approving the result.
Work orders from your inbox
Emails, voicemail transcripts and call notes become draft work orders with customer, site, issue and urgency filled in.
The right technician
Suggestions based on certifications, skills, location and what's already on each schedule.
Grouped by area
Jobs grouped geographically so technicians spend less time driving between sites.
Customer updates
Arrival windows, delays and completion notes drafted in your company's tone, ready to approve.
Job summaries
Technician notes turned into clean summaries for invoicing and the customer record.
Faster estimates
Draft estimates based on similar past jobs, for your team to check and send.
Connects to what you already use
No rip-and-replace. Dispatch reads from your current systems.
- Microsoft 365 and Outlook
- Google Workspace and Gmail
- Call notes and voicemail transcripts
- Your field-service or scheduling software
- Your accounting software
- Shared calendars
Read-only to start. Integrations are confirmed for each pilot, using the APIs or exports your current tools provide.
How the pilot is measured
Office hours spent on intake and scheduling, and time from request to scheduled job, measured before and during the pilot.
Pricing model: Monthly subscription based on the number of technicians. Pilots are paid, fixed-scope and quoted after the discovery call.
Is it a good fit?
Built for
- Service companies with 5–50 technicians
- HVAC, refrigeration, marine and equipment repair
- Offices where requests arrive by email, phone and text
- Owners who want more billable hours without another hire
Not built for
- Fully automatic dispatch with no human review
- Replacing your field-service software
- Single-technician operations with very low job volume
Questions about Dispatch
- What an AI dispatcher should and shouldn't do
- First-time fix rate: the metric that decides your margin
- Before you automate dispatch: a readiness checklist
- SOP365: standard procedures from video
- JHRE Talent Platform: structured hiring for technicians
Other products
- AI Station Line: production loss and oee for small and mid-sized plants
- AI Station Supply: material shortage and supplier delivery tracking for plants and distributors
Does it replace our field-service software?
No. It works alongside the scheduling and accounting tools you already use and prepares the work so your team spends less time typing.
Will it message customers on its own?
No. It drafts updates and your dispatcher approves them. You can choose which kinds of messages need approval as trust builds.
How does it know which technician is qualified?
You give it your technicians' skills, certifications and service areas during setup. It combines that with their current schedule and location to suggest a match, and shows why.
What about urgent after-hours requests?
It flags likely emergencies, such as refrigeration failures with stock at risk, and drafts the work order so your on-call person can act quickly. It doesn't decide on its own.
Our scheduling lives in Outlook and a whiteboard. Can we start?
Yes. Many pilots start from the inbox and calendar alone.
Run a Dispatch pilot.
Tell us about the problem in a few sentences. We reply within two business days.